Warranty

A 10-year warranty that's straightforward to use

A warranty can sound impressive, but what really matters is what happens if you actually need to use it.

Every product we sell comes with our 10-year warranty, guaranteed. If something goes wrong, our approach is simple: tell us what's happened and we'll either replace the product or offer a full refund to cover the original cost of the item.

No unnecessary hoops. No making things more complicated than they need to be. Just straightforward support from the Radiator Outlet team.

Our 10-year warranty

We stand behind the products we sell, which is why they come with a 10-year warranty; if you believe there's a problem with your radiator or another product purchased from us, get in touch.

How to make a warranty claim

We make the process as simple as possible.

Simply report the problem to us via our Help Centre or call us on 0845 860 5908. Please have your order number ready so we can help more quickly.

Once you have reported the issue, we will issue a returns authorisation number and organise free postage for return of the faulty product.

A warranty should be there when you need it

We'd rather offer a realistic warranty that we're prepared to stand behind than make a big promise that becomes difficult to use when something goes wrong. That means straightforward communication and a real team to speak to if you need help.

Our 10-year warranty is there to give you extra peace of mind when you buy from Radiator Outlet – and if you ever need to use it, we'll help you through the process.

Need to report a problem?

If you think there's an issue with a product you've bought from us, simply report a warranty issue through our Help Centre.

Tell us what's happened and we'll take it from there!

Our warranty is in addition to, and does not affect, your statutory consumer rights.